The “human” in “human capital” We are shifting to a world where the innately human characteristics of collaboration, coaching, entrepreneurialism and fluid temporary teams are fast replacing hierarchy, bureaucracy, functional silos and traditional notions of the job. New digital technologies are driving that change through more bespoke roles and rewards, and a more democratized workplace. You could say digital is putting the “human” back in “human capital.” Through digital, people can co-create highly personalized work experiences and lead and manage in ways that free employees to exercise judgment and unleash their creativity at all levels of the organization. Leaders will need to loosen the old school “command and control” grip on hierarchies and instead manage today’s liquid workforce—networks of employees and external talent pools often at the far ends or outside the organization. Digital isn’t a panacea. Just having the technology won’t instantly imbue an organization with a greater sense of human touch. Humanizing the workforce through digital takes a conscious effort. Organizations that embrace these changes from leaders down to front line workers will be able to enjoy more engaged, satisfied employees, improve workforce productivity and effectiveness, and achieve new levels of meaning, innovation, agility, and operational excellence. 7 | Humanizing work through digital